Comprehensive Support
Implementation Process Step
We are used by many distribution retail, service, and food service companies, mainly large enterprises.
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Step 1
Inquiries
(Free Consultation / Document Request)
Please feel free to consult with us first. We will contact you back.
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Step 2
Hearing / Quotation
We will analyze the current situation, listen to your requests, and propose the optimal plan.
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Step 3
Design / Construction
We will design a system that meets your requirements and proceed with the preparation for implementation.
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Step 4
Implementation / Support
Even after implementation, we will support equipment maintenance and system operation.
365 Days Support
Store Help Desk Service
GulfNet provides a service that collectively handles all management and operational functions that increase as companies in the food service, retail, and service industries expand into multiple stores.
We provide support not only for the installation and initial setup of equipment when introducing Gulf CSM but also for operational support after implementation, available 365 days a year. Additionally, as IT support experts, we also provide support related to products, systems, and services offered by companies other than GulfNet.
Store / Headquarters
First Response
By consolidating the first response window, we can get an overview of what inquiries are frequent and what is happening.
Second Response
- Computer Manufacturer
(Repair Rental Arrangement)
- Network Line Provider
(Investigation, Store Entry Request)
- POS Register
(Hardware Failure)
- System Vendor
(Bug Investigation)
- Manufacturer
(On-site Arrangement)
Response to inquiries from stores
Response during incidents
Remote support
Email inquiry response
Regular meetings for improvement proposals
Operational support calls
Repair rental arrangements
We aim to improve operational efficiency, enhancing the productivity of the company.
Features of the Store Help Desk Service
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We provide full support for all issues, from equipment installation to initial PC setup and post-implementation incident response.
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We respond to all time zones throughout the year, in line with store operating hours. We strongly support smooth store operations with a system tailored to your needs.
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Support achievements of over 100 companies and 50,000 stores, mainly in the food service industry! We provide flexible support for both small and large enterprises.
For those who want to know more about the store help desk service, please visit the store help desk service page.
We also welcome those who wish to use only the store help desk service.
Request materials here